Press the red Emergency Communications Button (ECB) located beside the train door to speak to our staff. Speak into the intercom and report the type of incident. If the train is at this station, it will not move. If the train is approaching the next station, it will stop at the next station and will not move until it is reset.

Passengers on board trains can activate the button, located on the side of train doors, to report an emergency situation requiring immediate assistance. These situations include:

  • Assaults
  • Molestations
  • Medical emergencies (for example, feeling faint or vomiting in the train)
  • Spotting suspicious items or persons
  • Accidents (for example, a passenger trapped in the platform gap or train doors)
  • Lack of announcement when the train has stalled for more than five minutes and
  • Train cabin faults (for example, cabin lights or ventilation fans).

Unneccessary delays are similar to "No emergency incident observed".

Pressing the ECB in a non-emergency situation results in a short delay, because the system needs to be 'reset' before the train can resume normal service. While a few minutes of delay may seem trivial, every second counts in the context of train headways. If not, why would the service operators be struggling to cut train headways to 2 minutes during peak hours? In fact, train headway is a key indicator under the Operating Performance Standards set by LTA. Every train that missed its schedule extends waiting time, resulting in the build-up of crowds on the platform.


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